Services

To complement our range of SIP servers, SIP phones and accessories, the Siracom offers a portfolio of services to assist with the design, implementation, support and maintenance of IP Telephony installations.

We can work either as support to your engineers, or take on complete projects on your behalf.

Consultancy and Installation

Benefit from our Expertise

IP telephony installations require a broad range of expertise and experience. The Siracom professional services team have got it covered. Our people understand the network infrastructure and network security requirements for an IP telephony installation, and work with all of the major manufacturers' LAN, WAN and security equipment. We have experience with traditional voice carriers and Internet Telephony Service Providers, and are the UK Centre of Excellence for Zultys. Companies providing successful IP Telephony implementations will prosper in this burgeoning marketplace. To take advantage of our experience contact Siracom on +44 (0) 1256 347460

Profit from our Experience

Siracom will help you take the guess work and financial risk out of your installations. We'll produce a scope of works for each project and provide a fixed price quotation to complete the work.

Services:

-Design Review

Our engineers will review your design to ensure it matches the customer expectations. We'll check that the system is designed to a viable topology, and that you've quoted for the correct equipment and licenses.

-Planning

We will plan a 'risk free', 'on-time' implementation with you. Co-ordinating equipment lead times, engineering availability, and service installations and cut overs. We can stage implementations, offering proof of concept, trial users, and migration from existing legacy systems. We'll work with your customer to agree dial plans, inbound call routing, and user and group settings.

-Network Readiness We will work with your customer to ensure that their LAN, WAN and network security infrastructure is suitable for IP telephony. We must ensure that there is sufficient bandwidth for high quality voice and that voice does not effect the performance of business applications.

-Installation

System Installation and Programming We will install the IP PBX, and connect to the network, telephony services and legacy PBX. We'll program the system to the agreed configuration and test to pre defined schedules.

User Installation

We install phones to desks, deploy MXIE, and test user network and PBX connection. We can advise on and if required complete home worker and remote worker installations, either by attending site or by preconfiguration and shipment.

Back-Ups and Documentation

We provide system back-ups and documentation for you to provide to the end user.

Cut Over Support

Our engineers can be available on site or by telephone to provide cut over support.

-Training

We provide training for your engineers, or your customers, at our premises, your premises or, your customer premises.

Courses include:

Zultys MX USer / Operator Training.
Zultys MX Administrator Training.

-Maintenance

Whether you require an exchange / repair contract for IP phones, or an on site maintenance contract for an IP telephony solution, Siracom has the answer.

We provide telephone support, software updates and hardware maintenance, either with engineers on site, or next day replacement.

A sample maintenance agreement is available from the link in the right hand column.